Please follow the instructions below to submit a Cargo Claim:

  • -   Download and complete the Cargo Claim Form
  • -   Detailed description of what happened (Item was lost, replacement shipment, repairs completed, etc.)
  • -   Proof of Delivery
  • -   Invoice
  • -   Pictures showing damages claiming for along with full view of item
  • -   Repair Invoice
Claims should be addressed to the carrier’s claims department at the carrier’s home office. Below are the various delivery methods to Schneider:

         (1) Email:
              (Preferred & Most Efficient)

         (2) Mail to:
              Attn: Cargo Claims Department - Watkins
              PO Box 2550
              Green Bay, WI 54306

        (3) Fax: 920-403-8532       

If you have any questions or assistance, please call 920-592-7348.

.   The deadline for filing a claim is 90 days from the date of delivery. All claims filied after the claim-filing deadline will be denied.
.    If the damage is discovered after delivery and no notations were taken at the time of delivery, the damage must be reported to the claims department no later than 15 calander days
     from the date of delivery. 
.    Pursuant to federal regulations, acknowledgement of the claim shall be made within 30 days of receipt. The carrier must pay, decline or submit a written offer to the claimant within 120 days
     of receipt of claim or advise the claimant in writing every 60 days thereafter of the reasons for delay.
.    All claims will be processed in accordance with 49 USC 14706, 49 CFR Part 370 and any applicable contracts.