Please follow the instructions below to submit a Cargo Claim:

  • -   Download and complete the Cargo Claim Form
  • -   Detailed description of what happened (Item was lost, replacement shipment, repairs completed, etc.)
  • -   Proof of Delivery
  • -   Invoice
  • -   Pictures showing damages claiming for along with full view of item
  • -   Repair Invoice
Claims should be addressed to the carrier’s claims department at the carrier’s home office. Below are the various delivery methods to Schneider:

         (1) Email:
              (Preferred & Most Efficient)

         (2) Mail to:
              Attn: Cargo Claims Department - FTFM
              PO Box 2550
              Green Bay, WI 54306

        (3) Fax: 920-403-8532       

If you have any questions or assistance, please call 920-592-4109.

.    If the damage is discovered after delivery and no notations were taken at the time of delivery, the damage must be reported to the claims department no later than 5 calendar days
     from the date of delivery. 
.    Pursuant to federal regulations, acknowledgement of the claim shall be made within 30 days of receipt. The carrier must pay, decline or submit a written offer to the claimant within 120 days
     of receipt of claim or advise the claimant in writing every 60 days thereafter of the reasons for delay.
.    All claims will be processed in accordance with 49 USC 14706, 49 CFR Part 370 and any applicable contracts.